Terms of Use

1. Website terms of use

Welcome to the Fentay Rachel Mahart-Elmo website and store. The use of the website, surfing it and purchasing through it are subject to these terms of use. Use of the website constitutes agreement to the terms listed below. If you do not agree to these terms, please refrain from using the site or making a purchase.

1.1 General

The site is used to present activities, contents, books, content products, launch editions, packages, services, lectures and workshops of Fentay Rachel Maharat-Alamu. The site may be updated from time to time, including changes to products, prices, stock availability, shipping terms, content, services and promotions.

1.2 Purchase on the website

The purchase on the site is made through a secure payment system and external clearing providers. When placing an order, correct and complete details must be provided, including name, phone, email address, delivery address and payment details. An order confirmation will be sent to the email address provided at the time of purchase. An order will be considered confirmed only after receipt of actual payment confirmation.

It is clarified that the right to make a payment on the site is given to a person over the age of 18 only, who has a valid credit card and/or has an Israeli bank account and/or is authorized to make bank transfers via the Internet.

1.3 Prices

The prices on the website are shown in new shekels. Unless otherwise stated, the prices include legal VAT. The business may update prices from time to time. The binding price is the price displayed on the website at the time of placing the order.

1.4 Pre-order products

Some of the products on the website may be sold by pre-order. In such a case, this will be indicated on the product page, including an estimated delivery date as much as possible. When purchasing a pre-ordered product, the customer understands that payment is made at the time of ordering, but the product will be shipped at a later date after production is completed.

1.5 Product Availability

We make an effort to present accurate and up-to-date information on the website, but there may be errors, changes, stock shortages or delays beyond our control. In the event that a product is not available after placing the order, we will contact the customer and offer an appropriate solution, such as waiting for stock, a replacement product or a refund.

1.6 Shipments and cancellations

The site’s shipping policy and cancellation policy are an integral part of these terms of use. Before making a purchase, it is recommended to read the following pages: shipping policy, cancellation policy, returns and refunds, privacy policy and accessibility statement.

1.7 Intellectual Property

All copyrights and intellectual property on the website, including texts, product names, content, images, designs, ideas, lectures, descriptions, files, videos, branding, logos and book contents, belong to Fentay Rachel Mahart-Elmo or someone on her behalf, unless otherwise stated. Do not copy, reproduce, distribute, publish, broadcast, translate, process, sell or make commercial use of the site’s contents without prior written permission.

1.8 Personal use only

The purchase of books, digital products, files, content, recorded lectures or content materials on the website is intended for personal use, unless specifically stated otherwise. Commercial use, transfer to a third party, reproduction, distribution or organizational use requires prior written approval.

1.9 Warranty

The site and its contents are intended for information, purchase, inspiration and content purposes only. The contents of the website should not be considered legal, financial, therapeutic, medical, psychological or other professional advice. The business is not responsible for direct or indirect damage resulting from use of the website, reliance on website content, technical malfunction, delay in delivery beyond our control, or improper use of products, subject to the provisions of the law.

1.10 Information security and payment

Payment on the site is made through secure clearing and payment providers. The business does not store the complete credit card details of the customers, unless this is done through an authorized clearing provider and in accordance with the law. The use of the website is also subject to the privacy policy.

1.11 Privacy

When using the website or making a purchase, information necessary to place the order may be collected, for example name, phone, email, delivery address and purchase information. The information will be used for handling orders, deliveries, customer service, invoices, updates related to the purchase and marketing mailings only to the extent consent has been given, as detailed in the privacy policy.

1.12 Change of terms of use

The business may update the terms of use from time to time. The binding version is the version that appears on the website at the time of use or purchase.

1.13 Law and jurisdiction

The laws of the State of Israel will apply to the use of the website and any purchase on the website. Jurisdiction will be given to the competent courts in Israel, subject to the provisions of the law.

2. Cancellations, returns and refunds policy

We want the purchase process to be clear, fair and transparent. This policy details how to cancel the transaction, return products and receive a refund for purchases made on the site. The aforementioned is subject to the provisions of the Consumer Protection Law, 1981-1981 and any relevant law.

2.1 Cancellation of a transaction made on the website

When purchasing a product on the website, you can notify of the cancellation of the transaction within 14 days from the date of receipt of the product or from the date of receipt of the transaction details document – whichever is later, and subject to the law.

A cancellation notice can be sent via the contact form on the website or through all the contact details specified on the website.

The cancellation notice must state: full name, order number, contact details, the product purchased, the reason for cancellation if any, and whether the product has been received or not yet shipped.

2.2 Cancellation of advance order

For products sold as part of a pre-order, cancellation can be requested before the product is shipped, provided that the product has not yet been personalized, not signed with a personal dedication, not numbered, not personally packaged and not specially prepared for the customer. In case of cancellation of a pre-order before the product is sent, we will work to recover the payment in accordance with the law and this policy.

2.3 Individual, numbered or dedicated editions

Products that have been personalized at the customer’s request – including a product with a personal dedication, a personal certificate, a personal number, a personal card, a special fit or specially prepared packaging – may be excluded from the right of cancellation, insofar as the personal fit has already been carried out, and in accordance with the provisions of the law.

For example: the founders’ edition of “Scarred Stone”, which includes a personal dedication, a certificate or a personal numbering, will be considered a personal product after the personalization. If the customization has not yet been done and the product has not yet been shipped, you can contact us and we will check the cancellation option.

2.4 Product return

In case of canceling a transaction after receiving the product, the product must be returned intact, undamaged, without use beyond a reasonable inspection of the product, and as much as possible in its original packaging. The cost of returning the product will apply to the customer, unless the cancellation is due to a defect in the product, non-conformity, non-delivery at the appointed time or other violation on the part of the business.

An address for returning products will be provided after contacting customer service and receiving a return confirmation. Do not send a product back before receiving confirmation and return instructions from us.

2.5 Cancellation fees

In the case of cancellation of a transaction not due to a defect, inconsistency or violation on the part of the business, the business may charge a cancellation fee in accordance with the law – up to 5% of the transaction price or NIS 100, whichever is lower. In the event of a product defect, non-conformity, non-delivery at the appointed time or any other violation on the part of the business – no cancellation fees will be charged.

2.6 The date of the refund

Refunds will be made in accordance with the law and with the payment method used for the transaction, as far as this is possible. The refund will be made after receiving the cancellation notice and subject to the return of the product, to the extent that it is required to be returned.

2.7 Digital products, workshops and courses

Digital products, downloadable files, digital content, recordings, digital books or materials delivered to the customer digitally, may be excluded from the right of cancellation after they have been delivered or opened, in accordance with the law. With respect to workshops, courses, online meetings or events, the specific cancellation conditions will appear on the product page or in the registration confirmation notice, subject to law.

2.8 Cancellation by the business

The business may cancel an order in exceptional cases, including an unusual error in the price or details of the product, lack of stock, technical malfunction, fear of misuse of payment methods, delivery failure, destination that is not supported or circumstances that do not allow the delivery of the product. In such a case, the customer will receive a notification, and the payment will be refunded as much as it was collected.